Flowchart template

Incident response flowchart template

During an incident nobody reads a long runbook. A one-screen flowchart of who does what (acknowledge, decide if customers are affected, pick a severity, mitigate, communicate, review) is what people actually follow. This template is that flowchart, ready to adapt to your roles and severities.

Use this template How flow charts work in ChatPlot

Opens instantly as a new diagram in the workspace, without using an AI action and without touching your existing diagrams. No account needed.

Published September 11, 2026

Incident response flow chart template as it renders in ChatPlot. — The template exactly as it opens in the workspace (Flowchart).

What is in the template

Alert fires → On-call acknowledges: The first two boxes are the two things that must always happen, whatever the severity.
Customer impact?: No impact means the alert becomes a tracked bug and leaves the incident path early.
Severity triage: SEV1 pages the incident commander before the channel opens; SEV2 opens the incident channel directly. Add your own levels.
Mitigate ↔ Resolved? loop: Mitigation and status-page updates repeat until the incident is resolved; the loop is drawn explicitly.
All-clear → Post-incident review within 5 days → Action items tracked: The review has a deadline in the label so it does not quietly drop off.

The description that made it

Template prompt

An incident response runbook with severity triage, on-call escalation, customer communication and a post-incident review.

Templates are stored as finished diagrams, so opening one never calls the AI. The prompt above is what you would type to get a similar result from scratch.

Good for

On-call runbooks, SRE onboarding, tabletop exercises, compliance evidence that a process exists.

Ways to make it yours

Open the template, then type any of these into the chat. Each one is a single AI action and produces a new version you can undo.

"Add a SEV3 level that only creates a ticket."
"Add a communications lead who owns the status page updates."
"Insert a security check: if data may be exposed, notify the security team before mitigation."
"Add a rollback decision before mitigation."
"Change the review deadline to 3 business days."

Direction (top-to-bottom or left-to-right), theme, export and share links never use actions.

Plans

What it costs to keep going

Guest: 5 AI actions to try it, up to 3 diagrams saved in this browser, PNG and SVG export with a small chatplot.io mark.
Free account (Google sign-in): 10 AI actions every month, unlimited diagrams synced to your account, exports with the mark.
Pro: $15 per month or $144 per year, 500 AI actions a month, exports without the mark, PNG up to 3× resolution.

One AI action = one create or edit request that produces a diagram. Failed requests are not charged; templates, history, direction and theme changes, exports and share links never use actions. Team and Enterprise plans are not available. Full pricing.